Customer Service

Return and Refund Policy

All sales are final. If you encounter an issue with a vector, please contact us at vectors@uiowa.edu. These will be reviewed on a case by case basis.

International Shipping Disclaimer

12/20/21!! FedEx does not assume responsibility for replenishing dry ice in the event of a custom delay and will no longer be used for international shipments.

Options for international shipping include Marken, SFS Pharma, and World Courier. The customer is responsible to research shippers, get a quote, and establish an account with the shipper of their choosing. The VVC will help with communication and logistics from there. The customer is responsible to understand and provide all applicable codes and VAT numbers to ensure the package clears customs. 

Every effort is made by the Vector Core Staff to facilitate customs paperwork and communication with the recipient. Delivery of the shipment is the responsibility of the recipient once the tracking number is provided from the shipper. No refunds or replacements will be made due to custom delays.

Contact Customer Service

Phone: 319-335-6726
Email: vectors@uiowa.edu