Customer Service

Return and Refund Policy

All sales are final. If you encounter an issue with a vector, please contact us at vectors@uiowa.edu. These will be reviewed on a case by case basis.

International Shipping Disclaimer

Please note: every effort is made by the Vector Core Staff to facilitate customs paperwork and communication with the recipient. Delivery of the shipment is the responsibility of the recipient once the tracking number is provided. No refunds or replacements will be made due to custom delays. FedEx does not assume responsibility for replenishing dry ice in the event of a custom delay. Other options for international shipping include SFS Pharma and World Courier.

Contact Customer Service

Phone: 319-335-6726
Email: vectors@uiowa.edu